Service Needs & Utilization
Monitoring service availability, need, and use to assure there are adequate services to meet the need.
Some of the core work associated with a systemic approach to Service Needs & Utilization:
- Developing a process for systematically identifying and tracking:
- Services received
- Services requested but not received
- Services offered but not used, including services duplicated without need
- Monitoring the process through ongoing collection of data and stories to evaluate the effectiveness of the System, which includes:
- Service Access
- Service Quality
- Service Equity
- Service Capacity
- Family Satisfaction
- Continually improving the monitoring process to assure families get access to the services and resources they need
- Developing strategic initiatives to address service needs and utilization issues
